Shipping policy

Ordering & Shipping Policy

Effective Date: [Insert Date]

At Petable.pk, we aim to ensure a smooth ordering and delivery process for all our customers across Pakistan. Below are the details regarding our ordering, shipping, and delivery procedures.

1. Order Processing

  • All orders are processed within 2-5 business days after payment confirmation (except for COD orders).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email or WhatsApp message with tracking details once your order is dispatched.

2. Shipping & Delivery

  • We deliver across Pakistan using reliable courier services.

  • Estimated delivery times:

    • Major Cities (Karachi, Lahore, Islamabad, etc.): 2-3 business days

    • Other Cities & Remote Areas: 3-5 business days

  • Shipping charges may apply based on your order value and location.

3. Shipping Charges

  • Free shipping may be available for orders above a certain amount (check promotional offers).

  • Standard shipping charges vary depending on the delivery location and will be displayed at checkout.

4. Cash on Delivery (COD) Policy

  • COD is available in selected cities.

  • To ensure a smooth delivery experience, customers must provide accurate contact details.

  • Orders above a certain value may require advance payment or verification before processing.

5. Delays & Unforeseen Circumstances

  • While we strive to deliver orders on time, delays may occur due to:

    • Weather conditions

    • Courier delays

    • Public holidays or strikes

    • High order volume during sales & promotions

  • In such cases, we will keep you updated regarding your order status.

6. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.

  • You can track your shipment through the courier’s website or contact our customer support for assistance.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • If an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply.

8. Contact Us for Assistance

If you have any questions about your order or shipping details, feel free to reach out:

  • Email: [Your Email]

  • WhatsApp: [Your Number]

  • Social Media: Message us on Instagram or Facebook

We appreciate your trust in Petable.pk and look forward to serving you!